It's 11 p.m. on a Tuesday. You're sitting at your kitchen table with an energy drink, staring at a presentation that someone on your team submitted earlier today. It's not good enough. Loud sigh. The data is all there, but the story isn't clear. The slides are cluttered. The flow doesn't make sense for this particular client. You have a meeting in nine (overnight) hours, and there's no way you can present this as-is. So, you do what you've done a dozen times before. You

At PCG, we’ve heard it all when it comes to people challenges. “This employee is just too disengaged.” “This person isn’t stepping up.” “No one knows what the expectations are.” “I wish they’d take more ownership.” “She’s great, but I’m not sure she knows it.” And one of our favorite refrains: “I thought they knew.” We’ve been inspired lately by Mel Robbins’ “Let Them” theory — that beautiful little phrase that gives permission to release control over others’ choices and reac