How Hair Saloon Elevated Its HR
Founded in 1994, Hair Saloon® has been redefining the men’s grooming industry in the Midwest, offering a premium experience that combines quality hair care with luxury services like complimentary beverages, hot towels, and shoeshines. Growing to over 30 locations, the company has consistently prioritized exceptional service and a commitment to its workforce as it scales.
“Patterson Consulting Group exceeded our expectations. Their professionalism, transparency, and structured approach not only provided us with invaluable insights and a clear path forward in HR but also ensured a positive and productive experience for our team. The collaboration has empowered our organization to confidently manage our growth journey.”
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Alicia Noddings
Chief Talent Officer
Challenge​
With nearly 30 years of success and a workforce of 75 corporate employees, expanding to 200 when including franchise locations, Hair Saloon identified the need for specialized HR expertise to support its growing operations. The company required an actionable plan to strengthen HR operations, enhance workplace culture, and ensure compliance with federal, state, and local regulations.
Hair Saloon also faced the unique challenge of balancing corporate objectives with franchise autonomy, requiring careful consideration of solutions that could effectively address both areas.
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Solution
Hair Saloon partnered with Patterson Consulting Group (PCG) to conduct a comprehensive HR audit, aiming to uncover existing pain points and opportunities for improvement. Collaborating closely with Hair Saloon’s leadership team through weekly meetings and shared documentation, PCG crafted a robust HR risk register, employee development, and operational alignment.
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A key result of this effort was the creation of a risk register, a strategic tool that enabled the team to prioritize HR initiatives while advancing long-term goals.
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Outcome
The partnership with PCG empowered Hair Saloon to rethink its HR systems and processes to better align with its vision for growth. Managers were able to streamline annual reviews and leverage clear growth trajectories, improving both efficiency and employee satisfaction.
With its new roadmap and systems, Hair Saloon is positioned to support its growing workforce with enhanced HR practices that drive commitment, development, and organizational excellence.